When you cannot be around a phone 24/7, but you also don't want to miss an important call from a client, how can you find a happy medium? No customer wants to hear a machine pick up their call and ask them to leave a message.

ITO (IT Outsourcing) is when a company hires an external service provider to handle its information technology functions, such as software development, infrastructure management, or technical support. This approach allows companies to reduce costs, access specialized expertise, and focus on core business activities.