When you cannot be around a phone 24/7, but you also don't want to miss an important call from a client, how can you find a happy medium? No customer wants to hear a machine pick up their call and ask them to leave a message.
![](/media/28217/phone-line.jpg)
Call routing is the process of directing incoming phone calls to the appropriate destination based on predefined rules. It ensures that calls are efficiently handled and directed to the right person or department.